If a product develops a fault within the warranty period we will provide assistance in contacting the manufacturer of the product ordered. Most items sold by Shut Up And Fish Limited come with a 6 - 12 month manufacturer's warranty. In this situation shut up and fish will accept postage charges.įaults developed within the warranty period Incorrect/faulty goods must be returned to us before replacements are sent out. We will be happy to process an exchange (where possible). in their original packing, within 28 days of receiving them. In the unlikely event your goods arrive with a manufacturing defect, or are inherently faulty, please return the goods to us. Shut Up And Fish Ltd will however pay the postage for any goods that have been returned due to our error. Refunds for the purchase price (not including P&P) will be made for products returned in perfect condition and in their original packing. We would recommend you ask for proof of postage, a free service offered by the Post Office, which will enable you to claim in the unlikely event that the returned goods do not reach us. (we are unable to accept any responsibility for any goods lost in transport). The item should be packed in its original packing to ensure it reaches us safely, as the returned goods are your responsibility until they are received by us. Please be as clear as possible as to the reason for your return and the action you would like us to take. Please include your order number, payment information and contact information. If not satisfied with the goods you have received please contact us at within 28 days of receipt to obtain a returns number. We do recycle some of our boxes so you may receive a box which may have old labels removed etc but it all helps to keep postage costs low and of course the enviroment benefits too. If the item out of stock is only part of your order we will part ship those items in stock and forward the out of stock item as soon as possible.Īll products are carefully packed to avoid any damage in transport. If, in the unlikely event, we do not have your product in stock we will advise you as soon as possible of the anticipated despatch date. Please note Saturdays are not classed as a standard delivery day although some items sent by Royal Mail may arrive on a Saturday. Busy periods may take a little longer!ĭelivery working day's are Monday - Friday. Where ever possible your order is shipped the same or next working day, by Royal Mail or parcel courier. Scottish Highlands, Scottish Islands, Isle of Man, Northern Ireland and the Isle of Wight please contact us for a postal quote.ĭelivery costs will be displayed in the checkout prior to payment. Large parcels such as rods can be sent to the UK mainland only. Items which are Pre order / Ordered On Request are sent once we receive the item from our suppliers. Standard Parcels (2-4 working days) £2.99Įxpress parcels UK (1-3 working days) £6.99 Free standard economy postage is available on all orders over £15.00 (UK Mainland address)
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